Privacy Policy
s88play

This Privacy Policy is issued by s88play, an online casino and sports betting platform operating under international licensing. This policy applies to all users who access the s88play.org website, register an account, use any of our services or interact with our platform in any way.

By using s88play's services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact our support team for further action.

In the course of registering and using s88play's services, we may collect various types of personal information to ensure your account operates securely and meets regulatory requirements. The information collected includes:

• Identity information: full name, date of birth, identity card number (MyKad) or passport for identity verification purposes
• Contact information: email address, mobile phone number and mailing address
• Financial information: e-wallet account details (Touch 'n Go eWallet, DuitNow), FPX online banking information, and cryptocurrency wallet information (USDT, BTC, ETH) for processing deposits and withdrawals
• Login information: username, encrypted password, and account activity records
• Technical data: IP address, browser type, operating system, device used and session data
• Transaction records: history of deposits, withdrawals, bets placed and bonuses received

We may also collect information when you contact our customer support via live chat or email, including the content of the conversation and information related to the issue reported.

s88play uses the personal information collected solely for legitimate purposes directly related to the provision of platform services. These purposes are as follows:

• Processing account registration and verifying player identity to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Processing deposits and withdrawals securely through supported payment methods
• Providing effective customer support via 24/7 live chat and email in Malay and English
• Sending important notices relating to accounts, transactions, policy changes and relevant promotions
• Detecting and preventing fraud, hacking and unauthorised activity that could compromise your account
• Complying with legal obligations and requirements of regulatory bodies under s88play's operating licence
• Improving platform functionality and user experience through analysis of aggregated, non-identifiable data

s88play does not sell, rent or disclose your personal information to third parties for commercial or marketing purposes. However, in certain situations, disclosure of information to third parties may be necessary, including:

• Payment service providers required to process your deposits and withdrawals securely
• Cloud computing and hosting service providers that store and manage platform data securely
• Regulatory authorities or law enforcement when required by applicable law
• Third parties that assist us with fraud prevention and identity verification

All third parties that handle s88play data are bound by strict confidentiality agreements and are only permitted to use your information for the specified purposes.

s88play implements comprehensive technical and administrative security measures to protect personal information from unauthorised access, loss, alteration or unintended disclosure. These measures include:

• 256-bit Secure Socket Layer (SSL) encryption for all data transmissions between your device and our servers
• Storage of passwords in cryptographic hash form that cannot be decrypted
• Role-based access controls that limit data visibility to authorised personnel only
• Continuous system monitoring to detect and respond to any security threats
• Regular security audits by internal and external technical teams to ensure compliance with current standards

While we take all reasonable measures, no security system can be fully guaranteed. We encourage players to also play their part in keeping their accounts secure by using strong passwords and not sharing their login details with anyone.

s88play retains your personal information for as long as your account is active or for the period required to meet legal obligations, resolve disputes and enforce our agreements. After an account is closed, some records may be retained for a certain period to meet regulatory and audit requirements.

When information is no longer needed, we will destroy it in a secure manner to ensure it cannot be recovered or accessed by unauthorised parties.

As an s88play player, you have rights relating to your personal data that may be exercised at any time. These rights include:

• The right to access a copy of the personal information we hold about you
• The right to correct any information that is inaccurate or incomplete
• The right to request deletion of your personal information (subject to applicable legal obligations)
• The right to object to or restrict the processing of your data in certain circumstances
• The right to withdraw consent previously given for a specific type of processing
• The right to lodge a complaint with the relevant authority

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.

The s88play website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device when you browse our website. There are several types of cookies we use:

• Essential cookies: Required for basic website functions such as login session verification and security
• Performance cookies: Help us understand how players use the platform for continuous improvement
• Functional cookies: Store your preferences such as language and display settings for ease of use

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect some functions on the s88play platform.

s88play reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service operations. Any material changes will be communicated to players via their registered email or a prominent notice on the website before the effective date.

Continued use of the s88play platform after changes to the Privacy Policy take effect will be considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the s88play support team is ready to help. We provide 24/7 support in Bahasa Melayu and English.

Contact us via live chat available directly on the platform or by email at: